Job Description

Primarily a sales position, UTG Digital Media is currently looking for a talented result-driven individual to fill in the position of Sales Development Representative. This position requires excellent communication, sales and customer relations skills to answer potential customers’ requests, provide information, set up appointments with those who are interested in acquiring Digital Signage, finalizing sales and managing clients’ accounts.

The ideal candidate must be reliable and able to speak clearly the English language. Ability to communicate in other languages is an asset.

  • First 30 day of employment performance review
  • 90 day probation period on all new hires
  • Contacting leads and following up are a main part of the position

Responsibilities

  • Meet and exceed goals and quotas (such as the number of calls made, emails sent, and weekly demos booked)
  • Provide prompt phone/email follow up to all inbound leads through website, web chat, phone or walk-in, by telephone at first, face to face or via email and properly documenting and tracking results
  • Provide information, pricing, options, quotes and close contracts
  • Liaise with UTG administration to ensure clients receive invoices and that logistics are taking care of
  • Maintain and manage clients accounts before and after contract closure
  • Outreach and contact potential clients to pitch products and services
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints and record details of actions taken
  • Update , manage and maintain leads in Company’s database
  • Understand customer needs and requirements
  • Act as back up for Administration, including preparing quotes and invoices, answering phone calls and welcoming walk-ins and visitors to showroom and other administrative duties when required
  • Track all pertinent information related to the prospect

Job requirements:

 

  • Work is reviewed for achievement of targets, adherence to policies, procedures, and timelines
  • Work requires initiative and independent judgment in completing work
  • Attention to detail and excellent communication skills
  • Ability to learn quickly and apply knowledge effectively
  • May be required to provide administrative support
  • May be required to work shifts outside of regular business hours

 

Qualifications:

  • 2-3 years sales and customer service experience
  • Strong sales skills
  • Punctuality and ability to manage time
  • Must have advanced software knowledge in the MS Office Suite
  • Ability to resolve customer concerns in a diplomatic manner
  • Capacity to communicate with customers effectively using a variety of mediums
  • Can engage appropriately and work as part of a team
  • Capacity to work independently and seek out assistance as required
  • Experience as a Sales Associate, Call Center, Inside or Outside Sales Representative

Hours:  Monday to Friday – 9:00 AM to 5:00 PM
Salary:  $32, 000/year +2% Commission on Closed Contracts by employee

Incentives and bonuses may be provided if goals are exceeded.

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